Southern California Edison (SCE) realizes that despite an economic uptick, many of its customers are still struggling to make ends meet. Though customers may qualify for economic assistance programs, many have not applied. For example, SCE estimates there are still about 60,000 customers who are eligible for discounts on their electricity bills through the California Alternative Rates for Energy (CARE) plan, but have not enrolled.
SCE offers many ways to help its customers, whether it is making sure they are on the right rate plan, working on alternate payment options or getting free energy- efficient appliances. All customers have to do is call SCE to get started.
The utility offers a range of programs to those customers who qualify for assistance including:
• The CARE program, which provides a discount of 20 percent or more on customers’ monthly electric bills.
• The Family Electric Rate Assistance (FERA) program, allows a discounted rate on the monthly bill for families of three or more who fall within the income guidelines and exceed their baseline usage by 30 percent or more.
• The Energy Savings Assistance Program (ESAP), formerly called the Energy
Management Assistance program, helps income-qualified households conserve energy and reduce their electricity costs. SCE supplies and installs energy- efficient appliances and equipment at no cost to eligible customers. ESAP services are available to homeowners and renters.
• The Energy Assistance Fund (EAF), grants up to $100 per year to help customers who cannot pay their electric bills. The grants are administered by community-based assistance agencies. EAF is funded by donations from SCE employees, customers and Edison International, SCE’s publicly held parent company.
• Customers who rely on electronic medical equipment may be eligible for the Medical Baseline discounted rate.
SCE can help any customer, regardless of income, with payment arrangements. Customers who need additional help should call 211 to connect with community service programs throughout California.
To learn more about these and other programs, please visit www.sce.com/assistance or call 1 (800) 369-3652.
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