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Getting Help Just Got Easier in Riverside

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One call does it all

Riverside

Getting help from the City should be as easy as picking up the phone and dialing one number to get in touch with any service you need.

Now it is that easy! The City of Riverside has launched the “Riverside Connected” Call Center, which provides easy access to all non-emergency services in the City with the exception of requests for Public Utilities residential service dial 782-0330. No more going through the phone book to find the right number; no more spending time on the phone trying to find the right person to talk to. Now all you need to do is dial 826-5311 from any phone within the City of Riverside.

Need to report a pothole or quality of life problem? Call 826-5311. Want to find out how to reserve a ball field? Call 826-5311. Anytime you need any non-emergency service from City government, 826-5311 is the one number you need to know.

826-5311 is open Monday through Friday, 8:00am-5pm. When you call 826-5311, you’ll be talking to a trained Call Center Specialist professional who will help you get the information you need. Call Center Specialists answer questions, take service requests and refer the service request to the appropriate City department.

Soon you will have the ability to request services and search for other information on the city’s web site, www.RiversideCa.gov . Wherever you are, online, at home or on a cell phone, the 826-5311 Call Center Customer Service Hotline gives you the information you need when you need it.

826-5311 is also saving the City money and making government more efficient. Instead of calling multiple departments, 826-5311 lets us have a “One Call Does It All” Call Center Customer Service Hotline that can be used by every constituent and City department. 826-5311 also helps the City better manage our resources and measure how effective we are at delivering them.

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